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Covent Garden Flower Emporium Direct Terms & Conditions:
The prices payable for the flowers that you order are clearly set out on the website. All prices are expressed inclusive of any VAT unless otherwise stated.
If for any reason beyond our control we are unable to supply the flowers that you have chosen we reserve the right to substitute an alternative of equal or greater value.
A delivery date will be requested by you at the time of placing your order and we will confirm the delivery date when we send you an email confirming your order. Delivery will be made to the address specified by you on the completed order form. Deliveries can be made to anywhere in the UK except the Isle of Man and the Channel Islands.
Our couriers will deliver your fresh flowers by the next day if your order is received by 2pm, however orders placed on the weekends will be delivered on Tuesday to ensure that they reach you in perfect condition. For Saturday deliveries we will use our relay network.
Please note when placing your order: There are no deliveries on UK Bank Holidays or on a Tuesday following a Bank Holiday. Delivery to remote parts of Scotland and other outlying districts of the UK may take a little longer.
All orders must be signed for on delivery. If there is no one available to accept the goods at your specified address the flowers will be either left with a neighbour or retained by the driver,who will leave notification of attempted delivery and it is then the recipient's responsibility to arrange collection of their perishable goods.
There are times when you will need goods to arrive on the same day as you place your order and for these occasions we will process your order through our professional relay service. In order to guarantee this we would need to receive your order by 1pm.
Worldwide deliveries need to be placed at least 48 hours in advance of your specified delivery date. Orders will be processed by our professional relay service. Please note minimum prices apply and will be specified on the order screen.
Although we do our very best to ensure your flowers reach you in perfect condition, there will inevitably be those rare occasions that your flowers may arrive damaged. If the recipient receives damaged flowers, please contact us immediately so that we can arrange one of the following:-
